T This website is based on my personal and other online documented consumer experiences with DudeMeds.com, its CEO Sal Pilato.Below are actual written communications exchanged with myself and dudemeds.com and Sal Pilato concerning my missing prescription shipment. This site is not affiliated with dudemeds.com

DudeMeds presents itself as a telemedicine/technology platform, not a pharmacy. Its own FAQ states that DudeMeds is “a technology and service platform” and that it does not issue prescriptions or dispense medications. Despite that, DudeMeds became directly involved in communications concerning my prescription shipment, my personal information, my account, and the reporting of a missing shipment involving a Schedule III controlled substance.

The most disturbing fact is that DudeMeds allowed a shipment containing a Schedule III controlled substance to be sent without requiring an adult or direct signature upon delivery. The package was allegedly marked delivered, but I never received it.

After I reported non-receipt, DudeMeds initially told me that it could not issue a refund and directed me to contact FedEx myself. Only after I repeatedly objected, demanded cancellation and refund, and raised the issue of shipping a controlled substance without a signature requirement did DudeMeds reverse course, issue a refund, open or cause a FedEx investigation to be opened, and cause a police report to be filed.

That sequence is unacceptable. If the shipment involved a controlled substance and was serious enough to justify a police report after I escalated the matter, then DudeMeds should have treated it as serious when I first reported that I never received the medication.

Even more concerning, DudeMeds informed me that information had been provided to law enforcement and that an officer attempted to contact me. This means my personal information was disclosed to third parties in connection with a prescription medication shipment. I did not authorize DudeMeds to disclose my personal information, prescription information, medication information, account information, telephone number, address, or any federally protected health-related information to law enforcement or any other third party.

I then made a written request asking DudeMeds and Sal Pilato to identify basic facts, including who received my information, what categories of information were disclosed, when the disclosures occurred, who authorized them, and what legal basis DudeMeds relied upon. I did not request police investigative files, FedEx investigative files, or law enforcement work product. I requested basic factual disclosure information that DudeMeds should already know.

Sal Pilato responded that DudeMeds takes privacy and compliance seriously, but stated that because the matter remained active, DudeMeds was “not in a position to provide substantive materials.” That response did not answer my request, did not identify what information was disclosed, did not identify who received it, did not identify who authorized the disclosure, and did not provide any production date.

This conduct raises serious concerns under federal privacy protections governing protected health information, including HIPAA-related privacy obligations where applicable, the minimum-necessary principle for health-information disclosures, the right to request an accounting of disclosures where applicable, and federal consumer-protection standards concerning health data and unfair or deceptive practices.

DudeMeds’ own legal materials state that it complies with HIPAA, the Controlled Substances Act, telemedicine laws, and the FTC Act. Yet in my case, DudeMeds has refused to provide basic information about what it disclosed, to whom it disclosed it, and why.

I am filing formal complaints with the Federal Trade Commission, the Consumer Financial Protection Bureau regarding the payment/dispute/billing aspects, the U.S. Department of Health and Human Services Office for Civil Rights, and the Georgia Attorney General’s Consumer Protection Division.

This complaint is based on documented emails, written communications, refund records, shipment records, and DudeMeds’ own statements.
 

       ADDITIONAL CUSTOMER COMPLAINTS:

1. Trustpilot — FredeRick Cotton — June 27, 2026Customer claimed it had been “over 2 months” since payment and prescriptions still had not been received; also complained there was “nobody to talk to” and emails did not answer questions.

2. Trustpilot — Jason Zaske — updated June 10, 2026Customer claimed he spent $1,176, had poor customer service, blood-testing problems, and had waited 5 months for a paid TRT bottle that was supposed to be sent every 3 months.

3.Reddit r/Testosterone — Competitive_Rip_5432 — approx. 5 months agoUser claimed the member portal had not worked for 8 months, he could not schedule or speak to a doctor, there were “zero people” available by phone, and he had extensive emails/screenshots.

4. Reddit r/Testosterone — Competitive_Rip_5432 — approx. 5 months agoSame user later claimed he had a missed shipment, no communication, no help, and that the portal “has not worked in eight months.”

5. Trustpilot — Jerry Mazzuoccolo — May 29, 2026Customer alleged “terrible customer service,” no phone number, no response for days, delayed test results, and being billed months after cancellation.

6. Trustpilot — Vincent Farrar — April 20–21, 2026Customer alleged repeated charges after cancellation, multiple attempts to have information removed, and disputes/reporting charges as fraud.

7. Trustpilot — David — March 18, 2026Customer complained DudeMeds did not answer the phone, return emails, or respond to text questions.

8. Trustpilot — TL Bailey — Feb. 17–19, 2026Customer complained the portal did not work, lab work was lost, there was no live person/chat support, and requested treatment records and lab data.

9. Trustpilot — Adam Mills — Jan. 27, 2026Customer complained about being assigned random PAs/NPs, limited continuity, medication not being sent, and no response after outreach.

10. Reddit r/Testosterone — Deep_Inflation8803 — approx. 1 year agoUser claimed a horrible ordering experience, confusing site issues, no communication, and almost a month to receive medication.

11. Reddit r/Testosterone — Similar_Bullfrog_934 — approx. 6 months agoUser claimed getting a second dose was difficult because a bloodwork visit was not shipped and support had to be contacted repeatedly.

12. Reddit r/Testosterone — Deep_Inflation8803 — approx. 6 months agoUser alleged “worst customer service,” “low quality products,” and claimed he wasted nearly $600.

13. Reddit r/Testosterone — JohnGymnast — approx. 6 months agoUser criticized the clinical sales approach, questioned bloodwork purpose, and warned “BUYER BEWARE.”

14. Trustpilot overall profileTrustpilot currently shows DudeMeds with a 2.4 “Poor” score, 9 reviews, 67% 1-star reviews, and “Hasn’t replied to negative reviews.”